We want you to be 100%
satisfied with your purchase.
Great Expectation Fine European Lingerie takes great pride in providing
our customers with the finest lingerie and
our
exchange
policy
is
that
we
will gladly accept exchanges
of your lingerie or clothing to ensure proper fit or, you may receive a refund
or store credit, less
our shipping and handling costs, if you decide the style is simply not
right for you. If you have any questions
about any of our lines before
ordering
or
if
you
have
any
questions
about
our
exchange
policy, please feel free to contact us at
Customer Service. Please visit our
Size Chart pages for helpful information that will help with proper style, color and fit.
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Special Holiday Return Policy:
Our return policy is extended
for Christmas and Valentine's Day as follows: Items purchased from
November 10th through December 24th may be returned up to January 15,
2009.
Items purchased from January 1st
through February 13th may be returned up to March 13, 2009. |
All merchandise, with the
exception of costumes*
and Luna Luz*, to be exchanged must be sent and paid for by the customer and received by
Great Expectation no later than 30 days from the shipping date.
Any items returned from 31 to 60 days will receive
Great Expectation store credit only, which may be used at
anytime. Please let us know the reason for the exchange and include
a copy of your invoice for proper credit. We recommend insured mail or courier service to ensure
delivery.
In compliance with hygiene laws, all items must be returned to us in
new condition, unworn nor washed with all tags and stickers attached in
its original packaging. Items not returned in this condition will NOT be accepted and will simply be resent to the customer
with shipping charges applied using the original form of payment. Additional shipping rates will be charged at the
time exchanges are shipped back to the customer. Shipping fees are not refundable.
Please note that we do not refund shipping charges for the initial shipment of your
order or the return
postage in the case of any exchange. If you have received free shipping on your order, our cost
of shipping and handling your purchase will be assessed if any items are returned for a refund
or exchange.
If an item is prepackaged, please be careful
when opening. If the packaging is ripped, torn or missing components, it
cannot be resold and we cannot accept the item for return.
Please
note:
Our
exchange
policy
does
not
apply
to sale items, final clearance items, special offers, hosiery, and
special orders are final sales and are not returnable/exchangeable.
*Luna Luz
Return Policy : We want you to be
happy with your Luna Luz purchase. We are able to make one exchange for
size or colour preference but, because each piece is special order and
custom dyed per order, you will receive an in store credit only (good
forever) for Luna Luz returns. We cannot reimburse your credit card for
Luna Luz returns.
*Lola Luna Policy :
Due to the intimate nature of Lola Luna G-Strings, they are not returnable
or exchangeable and are Final Sale. Please choose your style and
size carefully.
*Costume Exchange Policy
Costume return Policy: Costumes may be
returned within 10 days* from the date your item was shipped,
provided it is returned in unworn and new condition and in its original
packaging. *Please note: Costumes purchased during the Mardi Gras, Easter,
Halloween and Christmas seasons may not be returned after the date the
holiday has passed.
Important information on
exchanges/returns:
While trying on your purchase do not wear deodorant, perfume, or heavy
body lotion that may stain items and may make it non-returnable.
All tags must be intact and items packaged to protect their shape to
insure proper credit. Due to the delicate nature of molded bra cups,
please return these items in our original box or a a protective box to
insure credit.
Items containing a crotch should be tried on over your own underwear.
If we receive an item for an exchange or return that we do not feel meet
our hygiene and health criteria, we reserve the right to refuse these
items.
Due
to
the
adhesive
nature
of
NuBra
products
we
cannot
accept
returns
or
exchanges
on
these
products. Please
choose
your
size
carefully.
Great Expectation reserves the right to refuse
any return if it does not meet our return/exchange guidelines.
We are not responsible for manufacturing defects or damage caused by customer error. Our full liability is limited to exchanging the item if the
manufacturer says the item is defective.
All lingerie items are
inspected by a senior staff member prior to shipping. If we inadvertently send an incorrect item or a
mislabeled item, we will cover
the cost of shipping the correct item and retrieval of item sent in
error via USPS or UPS.
If
a package shipped is refused by a customer and it returns to us, we will
treat it as frivolous order. Customer will receive an in store credit (to
be used at any time) for the
purchase price, minus 20% restocking fee and the shipping and handling
fee.
If a package comes back to us as
unclaimed by a customer, the customer will receive an in store credit
(to be used at any time) for the
purchase price, minus 10% restocking fee and the shipping and handling
fee.
Customs Fees (if applicable)
Please be aware orders shipped
outside the United States may be subject to customs import duties and or
taxes based on the destination country.
Our customers are solely responsible for any payment of import duty fees and or
taxes being levied by your local customs authorities in your country. Great Expectation has no knowledge or
control of any customs charges as they may be levied by some countries.
If you have any further questions on duties or taxes payable or
refundable, please contact your local customs authority.
If you have any questions
about any of our lines before ordering or if you have any questions
about our exchange policy, please feel free to contact us at
Customer Service. Please visit our
Size Chart and our
Hints
pages for helpful information that will help with proper style, color and fit.
Returns: Great
Expectation Attn:
Return Department
1140 Main Street
Branford, CT 06405
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